- Purchases include free delivery on orders over R950 within South Africa. Cost to ship under this value is R150 a shipment.
- Lead time to process order is 2-5 working days
- Purchases are shipped from our head office in Sandton, Johannesburg. Deliveries to Johannesburg take 1 working day. Delivery to major cities other than will take 2-3 working days. Deliveries to outlying areas will take 4-5 working days
- We do deliver internationally. Please email us for more information firstname.lastname@example.org We will quote your shipping costs based on your order and address.
- Return shipments can be arranged should you not wish to retain your purchase. Please email us at email@example.com. The cost to return the item will be deducted from your refunded amount
- Should you wish to follow up on your order, please email firstname.lastname@example.org
2. Refund or Exchange
- You may return your purchase for a full refund within 4 days of receiving the item.
- Returns must be unused and in their original packaging.
- You may exchange you purchase for another product however, a delivery cost will be charged on the new item being sent.
- Refunds will be processed once the returned item has been received and inspected. The refund amount will be your purchase price less the return delivery cost
- Refunds will be debited back onto your credit card or, if the refund falls in a different month to your purchase, a payment onto your bank via EFT
3. Damaged Goods
- Please contact us should your purchase arrive damaged.
- Damages must be reported to us within 1 day of receiving your purchase
- Please email us at email@example.com to report damaged goods.
- The damaged item will be collected before the replacement item is sent